Refund Policy

This policy describes refunds, cancellations, and billing disputes for Zreta subscriptions purchased through our customer portal or sales team.

Free trials

Trials are free for the stated trial period. No payment is required to start a trial. When the trial ends, you must purchase a paid plan to retain access unless otherwise agreed in writing.

Cancellations

Monthly subscriptions may be cancelled before the next renewal date. Annual subscriptions are non-refundable after 14 days unless required by applicable law or covered by a signed enterprise agreement.

Refunds

• Duplicate charges or verified billing errors are refunded or credited.
• Manual/offline payments are confirmed by our finance team before service activation.
• Refund requests must be submitted within 14 days of the charge with invoice reference.

How to request help

Email [email protected] or open a billing ticket from the customer portal. We aim to respond within 24 business hours.